FREQUENTLY ASKED QUESTIONS

How long does each session last?

The initial assessment for Physiotherapy and Acupuncture will last 45 minutes with follow-up sessions ranging from 30-60 minutes depending on your treatment plan.
For chiropody, the initial assessment will depend on your specific condition, but typically ranges between 30-45 minutes and follow up sessions around 20-30 minutes.

How many sessions will I need?

It depends. Our therapists can provide you with a more accurate timeline depending on your concerns and movement goals. However, for minor concerns you may feel better within 4-6 sessions, however more chronic injuries or issues may take longer to see significant results. Your therapist will work together with you during the initial session to create a program that is realistic and targeted for your goals.

Can I get physiotherapy or acupuncture even if I'm not in pain or injured?

Yes! Physiotherapy and/or acupuncture is not only rehabilitative and restorative, but also a great tool to be proactive about your body and prevent injuries before they happen. Whether you lead an active lifestyle or just want to feel and move better in your everyday tasks, we can help address your underlying movement patterns, improve muscular imbalances, and help you make actionable changes before they become a major problem. We'll help you feel better, move better, and live better while unlocking your full potential.

Can your clinic make custom orthotics?

Yes, rehab8 is able to provide custom orthotics! Depending on your specific foot needs, our Chiropodist will conduct a detailed biomechanics assessment to provide you with the best recommendations that fit your lifestyle. As each orthotic is custom made, please reach out for any specific questions.

How much will each session cost?

Our service charges are listed on the booking portal for your convenience and vary depending on if the session is an initial or a follow-up session. If you have extended health care coverage, please make sure to check your coverage policies with your insurance provider prior to making your appointment, or please give us a call and we will do our best to help you!

Are in-person visits at the clinic or virtual sessions better?

Our therapists are trained to provide high-quality care regardless if you meet then in-person or virtually! However, it may be up to your personal preference and/or therapist recommendation if one may be better suited for your specific concerns and treatment plan. This is something that can be discussed with your therapist upon the initial visit to help structure the best plan for you.

Do you direct bill insurance?

Yes, we can bill directly to your insurance provider. Insurance companies that we can direct bill are:

• Alberta Blue Cross

• Claim Secure

• CINUP

• Chambers of Commerce

• Cowan

• Coughlin

• Desjardins Insurance

• First Canadian

• Canada Life

• GroupHEALTH

• GroupSource

• Industrial Alliance

• Johnson Inc.

• Johnston Group Inc.

• Manion

• Manulife Financial

• Maximum Benefit

• Sun Life Financial

• Green Shield Canada

• Medavie Blue Cross

• The Co-operators

• Empire Life

• Equitable Life

Do I need a doctor referral to see a Physiotherapist/Acupuncturist/Chiropodist?

No, a doctor referral is not necessary for these services, however some insurance policies may require it to be able to claim through your extended health care coverage. Please double check with your insurance policy to make sure.

What is your reschedule and/or cancellation policy?

Please provide us with at least 24 hours to cancel or reschedule your session.