Frequently Asked Questions

Common Questions

Yes, with your consent, we are able to directly bill your insurance. We will require your insurance company, policy number, and member ID. 

Please provide us with at least 24 hours to cancel or reschedule your appointment. Failure to do so will result in a cancellation charge of half your appointment that will be due before you can book another appointment.

Yes. We will send you documentation for patient intake, consent for treatments, and consent for direct billing. 

It depends. Some insurance companies will cover you for 100% up to a certain amount. if that is the case, there may be a co-pay.

At this moment, we do not charge a travel fee for home visits.

Relating to Physiotherapy Treatments

The initial assessment is very important for every new patient for us to get a sense of what your movements goals are and how we can help you achieve them. The initial session may consist of a series of questions to better understand your body, an assessment if your body’s movement and function, and formulating a plan to reach your best movement potential. 

The initial assessment will last for approximately 45 minutes.

Follow-up treatment times will vary base on your therapist’s recommendations and your preference.

In-clinic appointments are recommended for full access to equipment and gym space.

Home Visits are also available for patients who cannot travel to the clinic.

A lot can change in 6 months, so as a returning customer a new initial assessment will be required. This will help us identify key aspects to focus on during your therapy and tailor the treatment plan. 

It depends. How you acquired your symptoms and the nature of the injury will affect your recovery time.

Sometimes. Depending on your condition, as we unravel your movement patterns and work through dysfunctional tissue, this may leave you feeling sore. This is normal and is nothing to worry about.

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